Increased Precautions We're Taking in Response to COVID-19

LAST UPDATED ON 03/15/2021

As updates on the impact of the coronavirus continue to be released, we want to take a moment to inform you of the heightened preventative measures we have put in place at Sandhills CTC Cluster to keep our patients, their families, and our employees safe. All efforts are guided by and in adherence to the recommendations distributed by the CDC.

In adherence to the social distancing recommendations provided by the CDC, we have implemented strict protocols at our clinic to ensure the safety of our patients and staff.

  • Patients who have active symptoms of illness or a fever of 100 degrees or higher must call ahead to arrange after-hours dosing.
  • The number of people allowed inside the building at any given time is restricted based on county, state, and federal guidelines.
  • The number of people waiting in line is restricted based on county, state, and federal guidelines, and those present must maintain a minimum distance of six feet from one another.
  • To maintain line restrictions, patients are asked to wait in their cars until direction is given.

For specific information regarding these changes and limitations, please contact us directly.

Please note that for the safety of our patients, their families, and our staff, there are certain restrictions in place regarding on-site visitation at Sandhills CTC Cluster.

  • These restrictions have been implemented in compliance with updated corporate and state regulations to further reduce the risks associated with COVID-19.
  • Alternate methods of communication for other services may be offered when deemed clinically appropriate.

For specific information regarding these changes and limitations, please contact us directly.

CDC updates are consistently monitored to ensure that all guidance followed is based on the latest information released.

  • All staff receives ongoing infection prevention and control training.
  • Thorough disinfection and hygiene guidance is provided.
  • Patient care supplies such as masks and hand sanitizer are monitored and utilized.
  • Temperature and symptom screening protocols are in place for all patients and staff.
  • Cleaning service contracts have been reviewed for additional support.
  • Personal protective equipment items are routinely checked to ensure proper and secure storage.
  • CDC informational posters are on display to provide important reminders on proper infection prevention procedures.
  • We are in communication with our local health department to receive important community-specific updates.

The safety of our patients, their families, and our employees is our top priority, and we will remain steadfast in our efforts to reduce any risk associated with COVID-19.

The CDC has provided a list of easy tips that can help prevent the spread of the coronavirus.

  • Avoid close contact with people who are sick.
  • Cover your cough or sneeze with a tissue and then immediately dispose of the tissue.
  • Avoid touching your eyes, nose, and mouth.
  • Clean and disinfect objects and surfaces that are frequently touched.
  • Wash your hands often with soap and water for at least 20 seconds.
  • Stay home when you are sick, except to get medical care.

For detailed information on COVID-19, please visit


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24/7 Appointment Scheduling

At Sandhills Comprehensive Treatment Centers, our dedication to superior customer service starts with the admissions process. From the moment you contact us to inquire about receiving treatment at one of our three centers, we will work closely with you to guide you through this process as efficiently and effectively as possible. To ensure that that you are able to get into treatment as quickly as possible, please carefully review the information below:

First, in order to receive treatment at Sandhills Comprehensive Treatment Centers, all prospective patients must meet the following three criteria:

  • Must be at least 18 years old
  • Must have been dependent upon opioids for a minimum of one year
  • Must arrive for treatment in a state of withdrawal, unless the patient is pregnant or transferring directly from another program

Once eligibility has been confirmed, an intake appointment will be scheduled at the center where the patient will receive treatment. During the intake appointment, patients will be required to provide the following:

  • Valid proof of identification. Sandhills Comprehensive Treatment Centers will accept a state-issued identification card, a driver’s license, or a passport.
  • Payment for all intake fees. Our centers will accept cash, money orders, or credit cards that have been issued in the patient’s name. Please note that even patients who intend to use insurance to pay for treatment must pay intake fees during this initial appointment.

Prospective patients should plan to be at our center for two to four hours to complete the intake process. During this time, they will accomplish the following:

  • Submit payment for intake services, as indicated above.
  • Complete paperwork to document their personal, treatment, psychiatric, and medical history.
  • Provide information about any drugs or medications they are currently taking.
  • If transferring from another program or provider, arrange for all necessary records to be provided to our center.
  • Complete a physical examination with one of our physicians.
  • Provide a urine specimen for drug screening.
  • Take TB test, unless the patient has proof of having taken a similar test within the previous two years.
  • If female, take a pregnancy test.
  • If pregnant, provide a consent form from the patient’s OB/GYN authorizing her to participate in a medication assisted treatment program. Pregnant patients who are not currently seeing an OB/GYN may consult with a member of our staff regarding referrals for prenatal care.

Please note that we cannot guarantee that all patients will receive medication on the first day that they are enrolled for treatment. All medication-related decisions are made by members of our medical staff, who determine each patient’s readiness to be prescribed medications on a case-by-case basis.

If you have any questions about our admissions criteria, intake procedures, or any other aspects of treatment at Sandhills Comprehensive Treatment Centers, please feel free to contact us at your convenience. Our friendly and knowledgeable staff members look forward to providing you with the information you need to make the best treatment decisions for yourself or your loved one.

Adults who meet certain financial and residential criteria may be eligible to receive free treatment at Pinehurst CTC through June 30, 2021.

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